Parenting Solutions

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If you have problems with any toys you purchase here are some steps you should take:

* Stop using the toys immediately and locate proof of purchase, usually a receipt.

* Take your receipt and the toy to the seller and ask for a replacement, repair or refund. If there is clearly a problem with the toy one of these solutions should be offered with little quibble.

* If the issue is not resolved at this stage you will have to take it further. Your local Trading Standards Service should be able to give you advice and help you draft a letter of complaint to the seller.

* If the seller makes a new offer you can choose to accept it or reject it. If you reject the offer, or no offer was made, you can consider legal action. However, this should only be done as a last resort.

Defective and unsafe children’s toys

If you own a toy that has caused injury or if you think it is in breach of toy safety regulations then this is a much more serious matter. In this case, the manufacturer or importer may have committed a criminal offense so you should contact your local Trading Standards Service immediately.

Trading standards departments of local authorities in England, Scotland and Wales and Environmental Health Departments of District Councils in Northern Ireland, are responsible for day-to-day enforcement of toy safety regulations and will need to be informed.